Once the order is shipped, an email with a tracking number will be sent to your order email address.

If you haven't got your dispatch email:

• Please check if the email address is wrong.
• Please check to see if the email ended up in your spam folder.
• Please check the status of your order in your account to see if it has been shipped.

If you still can't find the email, feel free to send us an email at service@elviree.com

Tracking updates can be delayed when the parcel is:

• Held up by force majeure, such as extreme weather, shipping restrictions, strikes, etc.
• Going through local customs clearance procedures.

If you didn't receive your item(s):

• Please check if the address information of your order is incorrect;
• Please contact the courier company for more details；
• Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
• Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.

If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an email at service@elviree.com(with order# & reason).

If your order has not yet shipped, then we should be able to update your address, as long as the delivery country/location remains the same.

We cannot change the delivery country/location.

Please contact us urgently by sending us an email at service@elviree.com(with order# & reason) if you need to change your delivery address.

Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.

If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.

If the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.

The investigation to locate an airmail package may take up to two weeks.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

An order may be returned to the sender or refused for one of the following reasons:

1. An address is invalid or there is missing information,
2. The carrier is unable to deliver your package.
3. The order is refused by the customer at the time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.